An online gaming company has announced the recruitment of a Customer Service Team Manager based in Malta. The position was posted on July 23, 2026, offering a hybrid work model within Europe.
The new hire will be responsible for establishing the customer support function from the ground up. This role requires a hands-on approach to define service strategies, create operating models, and implement scalable processes for the growing business.
Operational Requirements
Key responsibilities include recruiting the support team, setting service level agreements, and managing quality assurance procedures. The candidate must have prior experience in regulated industries such as iGaming or fintech, with a strong understanding of KYC and responsible gambling protocols.
The manager will oversee the implementation of service platforms and automation tools while collaborating with product and technology departments. Operational efficiency and customer retention metrics will serve as primary performance indicators for the function.
The vacancy reference number is 39112. The recruitment process is managed by Pablo Mary.